At a customer SharePoint farm there was a “strange” situation. When clicking the My Site link on the top right of the portal home page there appeared a 404 error page. It seemed that the root site of the My Site collection had disappeared. The only thing I heard was that a administrator had tried to delete a users my site.
At first I thought that this could be solved by restoring the my site database. But restoring the problem still existed. After a mornings search on the internet I came across the blog of Jerry Orman. He described the same symptoms I saw at the customer SharePoint farm.
Look to his post for the symptoms and how to prevent this error. You can read there what the correct way is to delete a persons my site.
The solution to this errors is to recreate the my site root “/”:
- Browse Central Administration | Application Management
- Click Create Site Collection
- Select the My Site Web Application
- Set the Title to My Site
- For URL, select the “/” option for the root
- Select the My Site Host site template on the Enterprise tab
- Set the SharePoint System account as the owner.
- Click OK
Read more at the source.
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